Terms & Conditions

1. Acceptance of terms

By accessing or using TradeGrid Naija (the "Service"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

2. Eligibility

The Service is for Nigerian market traders, shop owners, and multi-branch retailers. You must be at least 18 years old and have the authority to register your business for a subscription.

3. Subscription and onboarding

• Onboarding is mandatory and paid: ₦15,000/month for the Growth plan (2 stores), plus ₦4,000–5,000 per extra store seat.
• Payment is via OPay wallet or Paystack cards. All amounts are in NGN (₦).
• Your subscription activates only after successful onboarding and payment.
• You may add or remove store seats through the Subscription & Payouts settings.

4. Your responsibilities

• Keep your account credentials secure and do not share them.
• Enter accurate sales, expense, debt, and stock data.
• Do not use the Service for unlawful purposes or to store prohibited content.
• You are responsible for all activity under your account.

5. Payments and refunds

• Subscriptions are billed monthly in advance.
• Payment failures may result in suspension of access to the dashboard.
• Refunds are considered on a case-by-case basis; contact support@tradegridnaija.com.ng.
• POS transactions (Cash, OPay QR, Moniepoint, Paystack) are between you and your customer — TradeGrid does not hold customer funds.

6. Data and service availability

• Your data is stored on Neon PostgreSQL and scoped to your branch via Store Seat.
• We aim for high availability but do not guarantee uninterrupted service.
• Offline sales are queued locally and replayed when connectivity returns.
• You may export your data at any time; account deletion removes your data per our Privacy Policy.

7. Limitation of liability

TradeGrid Naija is provided "as is". To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service, including lost profits or lost data.

8. Termination

We may suspend or terminate your account for breach of these Terms, non-payment, or unlawful use. Upon termination, access to the dashboard ends and your data is handled per our Privacy Policy.

9. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in the courts of Lagos State, Nigeria.