Privacy Policy

1. Who we are

TradeGrid Naija is a multi-tenant POS, inventory, expenses, and Gbese (customer credit) management app for Nigerian market traders and multi-branch retailers. We operate the website and PWA at tradegridnaija.com.ng (the "Service").

2. Information we collect

To run your store on TradeGrid, we collect:

• Account details: name, email address, and a hashed password.
• Business details: store name, branch location, and subscription plan.
• Transaction data: sales, expenses, debts, and stock movements you record.
• Customer details: names and phone numbers you enter for receipts and WhatsApp reminders.
• Payment references: Moniepoint virtual accounts, OPay QR references, and Paystack links generated at checkout.

3. How we use your information

• To authenticate your session and scope data to your branch (Store Seat).
• To calculate revenue, expenses, net profit, and stock value.
• To generate payment references and WhatsApp reminders for outstanding Gbese.
• To send service-related notices (subscription, onboarding, downtime).
• To improve the Service and fix bugs.

4. Data storage and security

• All data is stored in a PostgreSQL database hosted on Neon.
• Passwords are hashed with scrypt; we never store plain-text passwords.
• Sessions use a signed, httpOnly cookie (`tg_session`) whose expiry is re-checked on the server.
• Every row carries a `storeId`; branch staff can only see their own branch's data.

5. Third parties

• Payments are processed by OPay, Paystack, and Moniepoint. We do not store full card details; payment references are generated by those providers.
• WhatsApp reminders use the customer phone numbers you provide.
• We do not sell your data to third parties.

6. Your rights

You may request access to, correction of, or deletion of your personal data. Contact us at privacy@tradegridnaija.com.ng and we will respond within 30 days.

7. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after changes are posted constitutes acceptance.